Things to Know Before You Buy

The following is a guide to help you understand the processes and events involved in building your new pool inground pool.  The average completion time for construction on your pool is approximately 6 -12 weeks from date of excavation; depending on circumstances and complexity of the project.  We want you to understand that each installation is unique and requires a lot of your input to create your dream pool.  We ask for your patience and understanding and want to set realistic expectations for you.  Like any major outdoor construction project, unforeseen circumstances may occur (weather, permits, ground conditions, etc.). Our goal is to ensure that you are a fully satisfied Pool and Spa Depot customer.

Communication is essential to the success of our project (yes, we are in this together!).  There are many steps to building an inground pool and open communication will help the project go smoothly.  If you have any questions, at any point in the process, please reach out to your Sales Representative,

Project Manager or the corresponding departments listed below:

Primary Contact
Your Project Manager will be assigned to you prior to the beginning of your project.

Secondary Contact
Construction Office: (615) 651-8111 between the hours of 8:00am to 4:00pm Monday – Friday, 8:00am to 12:00pm on Saturdays.

Office Construction Manager
Cell: (615) 415-3782 Email: Office.CM@poolandspadepot.com

Field Construction Manager
Cell: (615) 430-9215 Email: Field.CM@poolandspadepot.com

Payment or Finance Questions
Contact your sales location, Project Manager or Construction Office.

We are committed to doing everything we can to ensure your experience is as smooth as possible.  We feel so strongly about our level of customer satisfaction that we want to make ourselves available to address any questions or concerns that come up through the construction process.

Peter von Hopffgarten – President                                                                      Greg Carrell – Director of Operations

 

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