Frequently Asked Questions
General Inquiries
As a family-owned company, Pool & Spa Depot embraces traditional values and places our customers first. We shop the world and bring the best products to our customers. We provide the best selection of swimming pools, equipment, water treatment products, spas, saunas, gaming and leisure related products.
Our Story
When Peter and Sandra von Hopffgarten moved to Nashville from England in 1989, they had a vision for Pool & Spa Depot. They wanted to provide the best customer service, quality brand names, selection of swimming pools, spas and other recreational products.
Pool & Spa Depot was founded in 1995 by Peter, Sandra, and Benno von Hopffgarten (Peter’s father). The original location was a storefront on Antioch Pike in Nashville. After only three years in business, Pool & Spa Depot was recognized as one of the fastest growing companies in the recreation industry.
In 2002, Pool & Spa Depot expanded by opening a pool retail store in Cookeville, TN. The next expansion came shortly after in 2004 when the Bowling Green, KY retail store was opened.
In September of 2012, Pool & Spa Depot relocated to it’s new location in Brentwood which showcases Tennessee’s best selection of inground and above ground pools, spas, saunas, patio furniture and hardscape options. In the spring of 2015, a brand new state-of-the-art facility in Clarksville was opened.
During the beginning of 2017, Pool & Spa Depot’s headquarters was established. The headquarter encompasses Pool & Spa Depot’s business offices, construction department, service department, and main warehouses. The success of Pool & Spa Depot has come through hard work, long hours, and recruiting the best and most experienced personnel in the Middle Tennessee area.
A Word from Our Founder
On behalf of my family, I would like to extend our sincerest thank you for choosing Pool & Spa Depot. If there is anything I can do to improve your experience, please contact me directly at 615-405-0522 or email me at pvhpool@gmail.com.
Sincerely,
Peter Von Hopffgarten
YES! You can also visit any of our 5 locations! We are currently only selling within the 48 contiguous states.
Our skilled Product Advisors specialize in helping you build your perfect dream outdoor living space. Chat with one of our live associates and they will get you set up with a personalized session.
Shipping & Delivery
We strive to make shipping your items as hassle-free as possible. You’ll be able to calculate your shipping costs at checkout.
For more information, view our Nationwide Shipping & Handling Online Orders page.
Threshold Home Delivery * – This shipping cost $150 and includes delivery to the first accessible area (garage, carport, curbside, etc.). Delivery equipment includes a lift gate equipped truck and pallet jack*. Because of the lift gate restrictions on straight trucks, the weight of each pallet cannot exceed 1,500 pounds. This does not include uncrating, unpacking, de-skidding, placement, debris removal, or set-up.
* Certain rural areas are not eligible for free shipping and would require additional charges. You will be contacted prior to shipment if such a case were to occur. We do not ship outside of the Continental United States.
** Please contact one of our local stores for options of white glove delivery and professional installation of Swimming Pools, Hot Tubs, etc… These services are not available for online purchases.
NOTE – If a confirmed delivery appointment is canceled by the customer on the day of delivery or if the customer is not home to receive the delivery, a $100 fee will be charged to reschedule and re-deliver.
Pool & Spa Depot only does installation within 100 miles from a store location at this time. Delivery of a product is nationwide to the Threshold of your home.
Purchasing
Some of our manufacturer’s internet policies will not permit us to list our best prices. Often time’s manufacturers will allow pricing to be posted online if the pricing follows their set internet MAP (minimum advertised price). This “MAP” pricing may not allow us to offer you our best prices. Please reach out to one of our store locations to ensure that we are providing you with the most competitive prices. Sorry for the inconvenience. We look forward to speaking with you!
YES! We have local financing available at our store locations. For online purchases, we have Stripe (for credit and debit cards) and PayPal Credit.
Absolutely! We offer DIY pool kits for both our aboveground and Stealth pools. Shipping will apply.
- Check with your local county/city guidelines.
- Check for any overhead power lines. The waters edge has to be 5 feet away from any overhead power lines.
- Next measure your back yard staying 5 feet away from your property lines.
- Keep in mind the size of your family and how comfortable you will be.
Returns & Warranty
Pool & Spa Depot does not express or imply any warranties. All warranties are the responsbility of the manufacturer. Most manufacturer warranties clearly express that warranty applies to defects in material and/or workmanship only, and cover only the replacement of defectvie or missing parts.
For information on different brand warranties please view our warranty page at : Warranty
Please see our return policy page : Hassle Free Return Policy
Product Care
Please see our Pool Owner Reference Guides. On this page you will find a Pool Owner’s Manual with tons of helpful information.
Also, all of our locations offer Pool School. You can call and schedule a pool school with one of our Retail Sales Specialist. We recommend you bring in a sample of your water so we can conduct a free water test and give you instructions on maintaining your pool water which is critcal to keeping your pool water and equipment healthy. As a bonus once you’ve attended a pool school you will become a VIP member where you can receive a discount on most of your maintenance chemcials and a discount to upgrade to our VIP+ program. We also have a pool school video on our YouTube channel.
Check the video out here Video Library.
Maintaining a spa isn’t hard at all. We always recommend taking a sample of water that has warmed up to temp to the closet Pool & Spa Depot. Our product specialist will go over how to maintain clean, clear and safe water as well as the recommended maintenance for your spa.
Here are a few pdf forms to help!
Chlorine Start Up for Hot Tubs (1)
Service and Repair
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