Hassle Free Return Policy


You may return most new, unopened items sold and fulfilled by poolandspadepot.com within 14 days of delivery for a full refund. Items must be in new or unused condition with all original materials included with the shipment. Shipping and/or handling fees are non-refundable. You are responsible for all return shipping fees.  We must receive the item(s) at our warehouse/processing facility within 30 days of delivery. Upon receipt of returned item, if condition is not new, or original packaging is not included, a 15% restocking fee will be deducted from the refund. Returns on items over 30 days will be handled through our customer service dept. and will be dependent on product condition and elapsed time.

Items that may have been shipped to you in error and are unopened and unused or items that were shipped and have been determined to be defective and/or damaged, we will pay the return shipping costs and refund the entire amount paid. If you receive an item that seems to be defective or damaged, notify someone in customer care toll free at 270-938-0060 or email us at ecommerce@poolandspadepot.com within 7 days of the receipt of goods. These items will be reviewed and discussed at that time to help determine if it will be a freight claim, manufacturer’s error, shipping error, etc. Once that determination is made we will be able to advise how the return process needs to be handled.

You should expect to receive your refund within 7 business days from the time your return package has been received.  This time period includes the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (2-4 business days).

We will notify you via email or phone once we have processed your returned item.

Items That May Not Be Returned

Poolandspadepot.com does not accept returns of the following items:

  • Items that were sold “as-is”, “floor model” or “clearance”
  • Pool and Spa Chemicals
  • Special Order Items
  • Gift cards and gift certificates.
  • No returns or exchanges on electrical items
  • Exchange only on pool cleaning equipment
  • Restocking fees may apply on purchases of $1000.00 or more 

In-Store Returns

Return policies for online purchases may not be the same policies as physical store locations. Check with your local Pool & Spa Depot store for returns on “in store” purchases. Products purchased through poolandspadepot.com cannot be returned to a physical store. Items purchased and shipped directly from poolandspadepot.com must be returned to the original shipping point. For details contact us 270-938-0060 or email us at ecommerce@poolandspadepot.com for directions as to how to proceed.

  • No CASH Refunds; Store credit only with dated sales receipt
  • Returns are allowed within two weeks after purchase
  • No returns or exchanges on CHEMICALS
  • No returns or exchanges on electrical items
  • Exchange only on pool cleaning equipment
  • Restocking fees may apply on purchases of $1000.00 or more